Accessibility
Last updated October 9, 2026
Plaid Orca is used by people on older phones, in their second language and with assistive technology. We design for them first. Our standard is the Web Content Accessibility Guidelines (WCAG) 2.2, level AA, for the website, the patient finder and the staff dashboard.
What we do
- Plain language throughout, and a patient finder fully available in Spanish and English, with the page language set correctly for screen readers
- Full keyboard support, a skip link on every page, and a clearly visible focus outline
- Focus moves to the new question at each step of the finder, and search results are announced to screen readers
- Text and controls that meet contrast requirements and keep working when text is enlarged to 200% or the screen is narrowed to 320 pixels
- Touch targets of at least 24 by 24 pixels, and phone numbers you can tap to call
- Animation is reduced or removed when your device asks for reduced motion
- Every form field has a visible label, and errors explain how to fix them
How we test
Before each release, we run automated WCAG 2.2 AA checks (axe-core) on every page. We check each step of the finder in both languages, at phone and desktop sizes, and we check every screen of the staff dashboard. We also test keyboard-only use and zoom by hand. Automated tools can't catch everything, so we treat reports from people as the most important test.
Known limitations
- Provider names and addresses come from the State of California's file and sometimes appear in all capital letters or with abbreviations.
- Directions open in Google Maps, which we don't control.
- A health center's own website, where the finder may appear, is that health center's responsibility.
Tell us about a barrier
If something doesn't work for you, email patrick@pdmgrp.com with the page and what happened. You can write in English or Spanish. We aim to reply within five business days, and if we can't fix it quickly, we'll help you get the information another way.